May 17, 2013
How Banks and Credit Unions Can Establish Customer Service Protocols for Social Media
All brands – especially heavily regulated financial institutions – should state social customer service protocols clearly. Unfortunately, this isn’t always the case.
moreMay 16, 2013
Abercrombie & Fitch Has A Choice To Make
A controversial decision made by Abercrombie & Fitch has consumers protesting on the street and on social media. Will the fashion retailer respond?
moreMay 15, 2013
Landing Now with U.S. Credit Card Issuers: Chip Technology
It is imperative that communications about the technology and its benefits are clear, and we’ve been keeping our eye on how financial institutions convey the information...
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